FAQs for mcu@home
- How can I change my address online?
- How can I change my email address?
- How can I view/print my statements and cleared checks?
- How can I download history?
- I have a question about a transaction on the history for one of my accounts. Who do I contact?
- How do I re-order my personal checks?
- Why can’t I transfer funds from my savings (money market)?
- FAQs for MCU@Home BillPayer
- Understanding BillPayer Payees
1. How can I change my address online?
You may change your address via e-mail to helpdesk@missouricu.org if you include:
- Your primary account number
- Your password (a name or word you have given Missouri Credit Union for verification of identification - NOT your ATM PIN). This is necessary for security reasons.
If you do not have a password, you can fax a written request with your signature to 573-874-1300.
If you do not have access to a fax, a signed written request can be sent via the US mail to:
MISSOURI CREDIT UNION
PO BOX 1795
COLUMBIA MO 65205-1795
2. How can I change my email address?
To change your email address while in MCU@home, just:
- Click on [Other Options] in the menu bar at top
- Click on [Change Email Address]
- Enter your new email address
- Re-enter your new email address
- Click on [Continue]
3. How can I view/print my statements and cleared checks?
To view/print your statements & cleared checks in MCU@home, just:
- Click on [History] in the menu bar at top
- Click on [e-Statement View]
- Click on Documents July 2005 & after e-Statements (on the left) or Before July 2005 e-Statements (on the far right)
- Scroll to the month and year and click
- Click on your underlined check number to view & print your cleared checks
4. How can I download history?
To download history for any of your accounts while in MCU@home, just:
- Click on History
- Then click on {History download}
- In the 'source ID' field, click on the account desired
- Then click on either of the 'desired file format' of MS Money OFX or Quicken WebConnect or Comma Delimited File
- When you click on Comma Delimited File the history will appear and you may 'save' it as an Excel file, if you wish
5. I have a question about a transaction on the history for one of my accounts. Who do I contact?
You may email MCU Helpdesk at helpdesk@missouricu.org or you may call toll free 800-451-1477, or call in Jefferson City 573-635-8007 or in Columbia 573-874-1477.
6. How do I re-order my personal checks?
Just go to www.missouricu.org homepage and click on Checking menu, select Reorder My Checks. If you have no changes since your last order, you may re-order your checks online.
7. Why can’t I transfer funds from my savings (money market)?
Please keep in mind Federal Regulations limit six (6) electronic withdrawals/debits in one calendar month from any of your savings accounts or money market accounts
8. FAQs for MCU@Home BillPayer
A listing of frequently asked questions (FAQs) which will explain how BillPayer works. Review "FAQs for MCU@Home BillPayer" [PDF] (Opens in a new window.)
9. Understanding BillPayer Payees
A detailed explanation to help you understand BillPayer payees, how to set them up and work with them. Review "Understanding BillPayer Payees" [PDF] (Opens in a new window.)