Frequently Asked Questions
1. What are eAlerts?
2. How do I set up an eAlert?
3. How can I change my eAlerts?
4. If I stop receiving my e-Alerts, what should I do?
5. How can I stop receiving eAlerts?
6. Can an eAlert be sent to my cellular phone?
7. How do I find the email address for my cellular phone?
8. When will I receive an eAlert?
9. How soon after I set up an eAlert will I begin receiving them?
10. Can I see my past eAlerts?
11. What are the different eAlert types that I can sign up for?
12. How many eAlerts am I allowed to sign up for?
13. Are all eAlert types available to all people?
14. What is Minimum Balance?
15. What is Minimum Purchase Amount?
16. What is Minimum Available Credit?
17. What is Minimum Withdrawal Amount?
18. What is eAlert Detail Level?
19. What is Account Nickname?
1. What are eAlerts?
eAlerts are emails sent to you to notify you of certain transactions or events happening on your account.
Each eAlert can be sent to multiple email or cellular phone addresses within minutes of the actual transaction.
2. How do I set up an eAlert?
a. Go to mcu@home and sign in.
b.Click the "Add eAlert"
image to begin. Choose the type of eAlert you would like to set up from the dropdown.
3. How can I change my eAlerts?
Click the "Edit"
image next to the eAlert you would like to change. This will bring up a form that will allow you to edit all of the details for this eAlert. Click the "Continue" button once you have completed your changes.
4. If I stop receiving my e-Alerts, what should I do?
In a few cases, an upgrade to the e-Alert system may cause your e-Alerts to become undeliverable. The quickest solution is to delete your e-Alerts and re-establish them.
Sorry for the inconvenience, but we discovered that it is a quick fix.
If you still do not receive your e-Alerts, email the helpdesk at helpdesk@missouricu.org or call us:
(573) 874-1477 | Columbia, MO
(573) 635-8007 | Jefferson City, MO
(800) 451-1477 | Toll-Free (Outside of Columbia and Jefferson City only)
5. How can I stop receiving eAlerts?
Click the "Delete"
image next to the eAlert you would like to stop receiving. This will remove this eAlert from your account. To stop receiving all eAlerts simply delete each eAlert you are signed up for.
6. Can an eAlert be sent to my cellular phone?
Yes. You must know the email address of your cellular phone and the standard text messaging charges from your service provider will apply. Due to message length, it is recommended that only "Generic" detail level eAlerts be sent to cellular phones.
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7. How do I find the email address for my cellular phone?
The email address is made up of the cellular phone's [10-digit phone number]@[service provider's gateway]. A few examples are listed below. You can check with your service provider if it is not listed.
- Alltel
1234567890@message.alltel.com - ATT (formerly Cingular)
123456789@txt.att.net - Nextel
1234567890@messaging.nextel.com - Sprint PCS
1234567890@messaging.sprintpcs.com - T-Mobile
1234567890@tmomail.net - Verizon
1234567890@vtext.com - Virgin Mobile
1234567890@vmobl.com
8. When will I receive an eAlert?
In the eAlerts setup section there are two fields called "Send eAlerts From" and "Send eAlerts Until". Enter the time range you would like your eAlerts to be sent. If an eAlert is triggered but it is not during these hours, your eAlert will be sent the following day.
9. How soon after I set up an eAlert will I begin receiving them?
Immediately. eAlerts are processed and sent in real time. You will not receive any eAlerts for transactions that occurred prior to when you set up the eAlert.
10. Can I see my past eAlerts?
Yes, all eAlerts sent for the last 90 days are kept. You can view them by using the "eAlerts Sent" section at the bottom of the Setup screen. Enter a date range in the "From" and "To" boxes, then click "Show" to see your past eAlerts.
11. What are the different eAlert types that I can sign up for?
- Low Balance eAlert
- NSF eAlert
- Courtesy Pay (CP) eAlert
- Overdraw Transfer (ODT) eAlert
- Insufficient Funds eAlert (combines NSF, CP, & ODT)
- Direct Deposit Received eAlert
- Automatic Withdrawal eAlert
- Large Withdrawal eAlert
- Draft Withdrawal eAlert
- Specific Check # Cleared eAlert
- Maturing Certificate eAlert
- Loan Payment Due eAlert
- Loan Payment Made eAlert
- Loan Payment Change eAlert
- Loan Past Due eAlert
- Mortgage Payment Due eAlert
- Large Debit Card or ATM Transaction eAlert
- Line of Credit Advance eAlert
- Low Available Line of Credit (Loan) eAlert
- Online Banking Access eAlert
- Online Banking Share Transaction eAlert
- Mailing Address Change eAlert
- E-mail Address Change eAlert
- Regulation D Transaction eAlert
12. How many eAlerts am I allowed to sign up for?
There is absolutely no limit to the number of eAlerts you can sign up for. You can sign up for multiple types of eAlerts as well as sign up multiple times for each type of eAlert.
For example, you can set up a low balance eAlert to be notified at home anytime your checking account balance drops below $200.00. You can then sign up for another low balance eAlert and have it email your cellular phone anytime your account balance drops below $50.00.
13. Are all eAlert types available to all people?
No. The types that are available to you depend on two things, the first being the types of products you have. For example, if you have no loans then the Loan Payment Due eAlert will not be offered to you. Second, the process that triggers some eAlerts will not always work correctly for everyone. If there are any that will not be sent properly 100% of the time then it will be disabled.
14. What is Minimum Balance?
On the set up screen for the Low Balance eAlert you need to enter a dollar amount here. You will be notified when your balance drops below this value.
15. What is Minimum Purchase Amount?
On the set up screen for several eAlerts you need to enter a dollar amount here. You will be notified when a purchase is made that matches or exceeds this value.
16. What is Minimum Available Credit?
On the set up screen for several eAlerts you need to enter a dollar amount here. You will be notified when your available credit drops below this value.
17. What is Minimum Withdrawal Amount?
On the setup screen for the Large Withdrawal eAlert you need to enter a dollar amount here. You will be notified when a withdrawal is made that matches or exceeds this value.
18. What is eAlert Detail Level?
If you would like your eAlert to contain the Transaction Time/Date, Amount, and New Balance, choose "Specific - Full Detail". You can also have limited information sent by choosing "Moderate - Some Detail" and "Generic - No Detail". If you are receiving eAlerts on your cellular phone, it is highly recommended that you choose "Generic" due to the length of "Moderate" and "Specific" eAlerts.
- Generic - No Detail
An eAlert has been triggered on your account. Please log into your account online to view more detail. - Moderate - Some Detail
A Large Withdrawal eAlert has been triggered on your account. Please log into your account online to view more detail. - Specific - Full Detail
A Large Withdrawal eAlert has been triggered on your account.
You asked to be notified when a large withdrawal over $100.00 was made on your account:
Share 01 - Withdrawal Amount: 750.00, Withdrawal Time: 10:31
Post Date: 04/13/2006, Effective Date: 04/13/2006
New Balance: 980.00, New Available Balance: 975.00
19. What is Account Nickname?
Entering an account nickname is optional. It is a way to identify an account in the eAlerts you receive. If you have the same eAlerts set up on multiple accounts, an account nickname will allow you to know which one triggered an eAlert without logging in to mcu@home immediately.
**IMPORTANT** It is recommended that you do not send any identifying information via email.
Do NOT use your account number as an account nickname!